Frequently Asked Questions
Where are you located?
Heart In Hand Psychotherapists are providing online therapy via a HIPPA compliant video platform and or telephone.
How long do sessions typically last?
Sessions typically last 45 to 60 minutes.
Do you accept insurance?
Rachael accepts Aetna in NJ. Her out of pocket fees are listed under the pricing subpage.
Ling accepts Aetna, United Healthcare, Oscar Health, Oxford, and Horizon Blue Cross Blue Shield in New York. Her out of pocket fees are listed under the pricing subpage.
*HIHP has contracts with each individual insurance carrier which could mean we have different rates for deductibles than our listed out of network rates.
**Note about insurance
Potential confidentiality issues . Use of insurance increases the likelihood that the confidentiality of private client information may be breached during the process of filing insurance claims and receiving payments.
Use of insurance requires that a psychiatric diagnosis be made. Insurance policies require that the client's problem or issue being addressed through therapy meet the insurance company's "medical necessity criteria". This means that the client must be given a psychiatric diagnosis for insurance benefits to apply. Having a psychiatric diagnosis can have detrimental and unanticipated consequences (e.g., interfering with employment in certain types of jobs, being accepted for life insurance coverage, etc.).
High deductible and co-payments. Most insurance policies have such high deductibles that clients in typical out-patient counseling never meet their policy's annual deductible and as a result the policy never actually pays for any of the counseling services. However, if claims were filed with the insurance company (to be applied toward the deductible) the client would still have a history of a psychiatric diagnosis.
Uncertainties and unpredictability about how insurance and healthcare will change at the national level. For example, when Federal laws change in ways that affect insurance companies these changes are typically then passed on to healthcare providers in the form of lower reimbursement.
What forms of payment are accepted?
Heart In Hand Psychotherapists accepts most forms of payment including cash, check and major credit cards. All payments are due on the date of service unless otherwise specified.
What is your cancelation policy?
Cancelations must be made up to 24 hours prior to session. If you are unable to provide at least 24 hours notice you will be charged the full cost of session.
Are there limits on confidentiality?
Suspected child abuse or dependent adult or elder abuse, for which I am required by law to report this to the appropriate authorities immediately.
If a client is threatening serious bodily harm to another person/s, I must notify the police and inform the intended victim.
If a client intends to harm himself or herself, I will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, I will take further measures without their permission that are provided to me by law in order to ensure their safety.
